SURVEILLANCE SHIFT MANAGER

Description of Duties:

• Ensures all equipment is operational on a shift-by-shift basis
• Capacity to act in a rile of Assistant Surveillance Director
• Minimize business risk by ensuring compliance with local legislation, internal policies and procedures (MIC's)
• Development and performance management of the surveillance team and line staff through workplace assessments appraisal system
• Create a "performance management" environment through the implementation of appopriate company practices and processes
• Develop and facilitate training programs - induction, refresher and external courses
• Ensure an effective succession plan is in place by developing and training of direct reports and line staff
• Recruitment of staff - sourcing, interviewing and testing line staff
• Provide direction, resources, guidance and coaching to management team
• Review and follow-up and perform all day-to-day operation matters and written reports
• Provide timely and accurate reports in the form of written and verbal content detailing
• Acts as a liaison with internal departments as well as external state agencies such as the West Virginia Lottery and Local Law Enforcement
• Effectively supervise surveillance operators

Work Requirements:

• Must have at least 2-3 years of surveillance experience in Table Games and Class Three Gaming
• Experience in negotiation and problem solving, decisive and confident in the ability to handle difficult situations and resolve problems and conflicts
• Excellent knowledge of game security and casino industry surveillance
• Stong gaming and surveillance background
• Familiar with the use of technology within the work environment
• Basic computer skills and knowledge
• Typing ability
• Ability to work in a high-stress environment
• Exceptional multitasking abilities
• Ability to write detailed and accurate reports
• Good eye-to-hand coordination
• Specific vision abilities include close vision, color vision and ability to adjust focus
• Hearing ability required allowing monitoring of multiple radio broadcasts with or without utilizing headsets
• Must have strong team work abilities and be able to lead by example
• Must have excellent verbal and written communication skills
• Must be able to work a flexible schedule to include nights, weekends and holidays

Must pass thorough background check, pre-employment drug screening and complete training course. Please fax resume with salary requirements to (304) 204-6565, or apply in person at Mardi Gras Casino & Resort by obtaining an application at the receptionist area between the hours of 11:00am-6:00pm daily. Employment applications are kept active for 90 days. EOE.